Yes — it talks naturally in English (and other languages if you want).
Do I need my own website?
No. You get a ready bot link — paste it in your Instagram bio, send it to a customer, or add it to your Google listing. If you have a site, you also get an embed code.
Does the bot book appointments?
In the Full plan — yes. It checks the calendar, suggests free slots, never double-books, and you see everything in your panel.
Does it work over the phone?
Yes — you can connect a number (Telnyx) and the bot answers calls and talks by voice.